Knowledge to Action

In today's business environment, an organisation's products, services and technologies are changing rapidly and employees often require an immense amount of new knowledge and skills to perform effectively.

Catalyst Interactive's Workforce Readiness Systems are designed to deliver skills and knowledge at the point of need to enable optimum job performance. It is technology that provides us with the capability to design and implement solutions that effectively deliver learning directly into work processes that truly have an impact on workplace performance.

Some of the solutions include:

• On-the-job performance support tools - can be as simple as a paper-based Quick Reference Guides or more complex, such as in-application embedded help, cue cards, and system simulations, or a mobile solution such as PDA-driven technical manuals to help a technician in the field.
• Electronic performance support systems (EPSS) - includes training and educational information like a tutorial, expert system, and hypertext jumps to reference material that are embedded as a component of a software package or application. For instance a software solution that allows call centre staff to respond quickly and efficiently to a client's call.
• Learning Portals - an online gateway to a body of knowledge, data, tools, communications, applications, job aids, and other learning resources useful to employees. Implementing technologies like a wiki can provide an excellent way to digitise, organise and maintain an organisation's constantly developing knowledge.
• Community of Practice (CoP) - a collaborative learning portal. A CoP incorporates communication tools like chat, discussion groups, or surveys. Users can not only locate information but share experiences and ideas, help one another, collaborate to develop solutions for the benefit of all and the company bottom line.