|
Smoothing Change.
Anywhere you change processes, your greatest challenge is likely to be getting your end users to follow them. When implementing a new business system you cannot focus solely on the technology itself, you must plan for the total lifecycle of the system initiative, including preparing employees for the change.
A recent study showed that organisations that met their goals for system implementation projects spent greater than 13% of their total budgets on training. Thus training of end users is essential and should be a high priority.
Application of Catalyst Interactive's workforce readiness model (WRM) can maximise the potential of the system implementation by providing knowledge and skills over the course of the initiative's lifecycle that:
- informs stakeholders about the initiative,
- prepares them for their role in it, and
- supports and evaluates them both during and after its deployment.
Additionally, we ensure these components are compatible with a client's technology infrastructure.
Our methodology to define an appropriate performance system involves a thorough analysis of the potential impact across the organisation, the stakeholders, the knowledge and skill requirements for workplace performance and an appropriate evaluation and feedback strategy for support during and post the implementation.
If you would like further information about the content on this page you are invited to send us an email by following this link: Contact us.
|
