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Public Sector
To cope with the strain of trying to maintain service levels, public sector organisations are placing a high priority on training their people to perform more efficiently, and more flexibly, in the workplace.
Such priorities fit well with Catalyst Interactive's workforce readiness model (WRM). Whether it be the introduction of a new service program or IT system initiative, our WRM:
- provides knowledge and information over the cycle of development,
- prepares public servants for their role in it, and
- supports and evaluates them both during and after its deployment.
Our workforce readiness system involves blended training solutions that can be used to deliver governance, compliance, fraud discovery, performance management, workflow process, and recruit induction training.
With many organisations needing to undergo major hardware and software upgrades, online system simulation and performance support systems have also become essential components of any change management process.
We provide a first class independent learning consultancy to support organisations along this learning journey from foundation strategy to the building blocks of development, implementation and support. We have helped:
- the Department of Foreign Affairs and Trade slash their training costs and deliver the same training to regional offices that the head office employees get.
- the Australian Taxation Office deliver GST training to 1.4 million businesses in 6 months at 1/50th of their projected costs.
- the NSW Police Department save $2.5 million in the delivery of training to officers throughout the State.
- the Department of Defence deliver SAP training to 5,000 officers around Australia two weeks ahead of schedule and before the implementation of a new SAP financial system.
- the Department of Immigration train officers at airports and ports to more effectively screen incoming passengers through the use of an innovative scenario-based simulation tool that was maintainable by the department.
- the Department of Education, Science and Training train thousands of case managers in 800 locations around Australia simultaneously in less than a week with a saving of $1 million to the Department.
If you would like further information about the content on this page you are invited to send us an email by following this link: Contact us.
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